Monitoring - Users trading in BRL markets may have encountered failed quotes, pricing errors, or Create Quote Execution failures even when valid rate data was available. We have deployed a fix to Production, and error rates have decreased.
We are continuing to work with our FX vendor to fully resolve the underlying BRL pricing data issue.
Jan 17, 2026 - 10:00 UTC
Update - We are continuing to work with our FX data provider to resolve the ongoing issue affecting BRL FX rates.
The incident was caused by a failure in the vendor’s cache and data supply pipeline, and the exact root cause is still under investigation. BRL FX rates remain impacted for Paxos at this time.
We are actively monitoring the situation, remain in close contact with the vendor, and will provide further updates as soon as we have more information or see material improvement in service.
Jan 17, 2026 - 09:14 UTC
Identified - At this time, we are experiencing an outage on the Historical Pricing and Quote Executions endpoints. As a result, customers are unable to retrieve pricing data for the BRL venue, which impacts the ability to retrieve Quotes for BRL and submit Quote Executions. The issue is caused by an outage at our BRL FX provider. Our Engineering team is actively monitoring the situation and will provide updates as they become available.
Jan 17, 2026 - 07:28 UTC
Paxos v2 API
Partial Outage
90 days ago
99.3
% uptime
Today
Trading - Orders
Operational
90 days ago
97.39
% uptime
Today
Market Data
Operational
90 days ago
97.39
% uptime
Today
Pricing
Partial Outage
90 days ago
97.34
% uptime
Today
Quotes and Quote Executions
Partial Outage
90 days ago
98.7
% uptime
Today
Profiles and Balances
Operational
90 days ago
99.93
% uptime
Today
Identities and Accounts
Operational
90 days ago
99.93
% uptime
Today
Orchestrations API
Operational
90 days ago
99.93
% uptime
Today
Fiat Transfers
Operational
90 days ago
99.93
% uptime
Today
Crypto Transfers
Operational
90 days ago
99.91
% uptime
Today
Crypto Transfer Fees
Operational
90 days ago
99.93
% uptime
Today
Tax Forms
Operational
90 days ago
99.93
% uptime
Today
Authentication
Operational
90 days ago
99.93
% uptime
Today
Settlement API
Operational
90 days ago
99.99
% uptime
Today
Rewards API
Operational
90 days ago
99.94
% uptime
Today
Events API
Operational
90 days ago
100.0
% uptime
Today
API Credentials Management
Operational
90 days ago
100.0
% uptime
Today
FIX
Operational
90 days ago
97.26
% uptime
Today
FIX Trading
Operational
90 days ago
97.26
% uptime
Today
Websocket feeds
Operational
90 days ago
98.67
% uptime
Today
Market Data
Operational
90 days ago
97.39
% uptime
Today
Execution Data
Operational
90 days ago
99.94
% uptime
Today
Stablecoin Data
Operational
90 days ago
100.0
% uptime
Today
Order Routing WebSocket API
Operational
90 days ago
100.0
% uptime
Today
Wallet UI (account.paxos.com)
Operational
90 days ago
99.48
% uptime
Today
Trading
Operational
90 days ago
97.45
% uptime
Today
USD Transfers
Operational
90 days ago
99.99
% uptime
Today
Crypto Transfers
Operational
90 days ago
99.98
% uptime
Today
Settlement
Operational
90 days ago
100.0
% uptime
Today
PAXG
Operational
90 days ago
100.0
% uptime
Today
Dashboard UI
Operational
90 days ago
99.93
% uptime
Today
Stablecoin Orchestrations
Operational
90 days ago
99.94
% uptime
Today
Crypto Transfers
Operational
90 days ago
99.92
% uptime
Today
Fiat Transfers
Operational
90 days ago
99.94
% uptime
Today
Reports
Operational
90 days ago
100.0
% uptime
Today
Dashboard Web UI
Operational
90 days ago
99.77
% uptime
Today
PAXG Trading
Operational
90 days ago
100.0
% uptime
Today
Recon Reporting
Operational
90 days ago
99.94
% uptime
Today
Webhooks
Operational
90 days ago
100.0
% uptime
Today
Paxos Sandbox
Operational
90 days ago
100.0
% uptime
Today
General Announcement
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Jan 17, 2026
Unresolved incident: Paxos - BRL Pricing data and Quote Executions - Incident Identified.
Resolved -
The incident has been resolved.
Jan 16, 22:29 UTC
Investigating -
At this time, we are experiencing an outage affecting the Transfers endpoints. As a result, Crypto Deposits may be delayed. Our team is actively investigating and working to resolve the issue.
Jan 16, 19:53 UTC
Completed -
The scheduled maintenance has been completed.
Jan 12, 16:09 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 16:00 UTC
Scheduled -
Please note we will be perform maintenance in Sandbox environment on 01/12 at 16:00 UTC. There will be a period of downtime (~30 minutes) that will halt all activity in Sandbox environment.
Jan 12, 14:53 UTC
Resolved -
The issue is now resolved.
Jan 8, 16:03 UTC
Identified -
We are experiencing an issue affecting KYC verification in the Paxos Dashboard. Users with sensitive roles may be unable to complete KYC verification. Our Engineering team is working on the issue.
Jan 8, 15:37 UTC